With the boom in the IT industries, the concept of Business Process Outsourcing (BPO) has frequently been used by the companies to get access to the latest technologies. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services. It is mainly implemented for cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. Similarly, the Knowledge Process Outsourcing(KPO) is the sub-segment of BPO.
As we already have mentioned, two types of outsourcing services are required for a company, Back office outsourcing and Front office outsourcing. Back office outsourcing is the essential part of a company’s core business process and helps is running the business smoothly. These services include - data entry, data management, surveys, payment processing, quality assurance and accounting support. On the other hand, the Front office outsourcing deals with customer interactions. These mainly include phone conversations, email, fax and other forms of communication with customers.
When the companies responsibilities are increasing with the growth of market expectations, there is needed to have a better connection between two companies. With a good connection, it may double its productivity. Here a trustworthy BOP or KPO service provider is a must. We at Career Planet Infotech offer exclusive BPO and KPO services to our clients at the fastest way. Being one of the best BPO service providers in Faridabad , we believe that the BPO services are not all about ‘outsourcing’, however, it presents itself as a module of growing one’s business to its peak by acquiring and merging the new and old customers and providing excellence in every bit of it.
Counting among the good BPO companies, our BPO services include garnering potential customers, managing data efficiently, or troubleshooting technical problems and administration issues. We also expertise in the services such as inbound, outbound, telemarketing, technical, email and chat support, Recruitment and Payroll services for Telecom, BFSI, Hospitality & Travel, Healthcare, and Retail Sector. Our motive is to take your business ahead through a blend of manpower, technology, research and analytics and by this way try to add value to your outsourcing needs
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