- • Receive product related issues/queries faced by customers and provide clarity. • Educate and nurture prospects, conduct product demos • Develop and maintain relationship with existing customers through exceptional customer service • Provide prompt resolution to all issues, within the SLA timelines • Documentation of all queries, complaints, feedback and actions taken • Excellent verbal and written communication is must
Increase market shares and open up new channels for higher growth.
Functional Area:ITES / BPO / KPO / Customer Service / Operations
Job Category: Back Office/Web/Transaction Processing
Job Role:Associate/Sr. Associate -(NonTechnical)