- •Answer calls professionally to provide information about products. •Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. •Follow up to ensure that appropriate actions were taken on customers' requests. •Refer unresolved customer grievances or special requests to designated departments for further investigation. •Answer questions about products or the company. •Ask questions to understand customer requirements. •Enter and update customer information in the database •Handle grievances to preserve the company’s reputation. •Keep records of calls and sales and note useful information.
Increase market shares and open up new channels for higher growth.
Functional Area:HR / Administration / IR
Job Category:HR/ Recruitment / IR
Job Role:Employee Relations Executive
SkillsInternet Communication Skills Email Marketing Leadership Skills Presentation Skills Telecalling
Desired Candidate Profile
Please refer to the Job description above
Masters in Food Technology / Bio – Technology / Bio- Chemistry / Microbiology
Email id: firstname.lastname@example.org
Mobile No: 8826843186