- Job Mandate: Must have handled the L3 repair & refurbishment activity for telecom /DTH Org. Must have core competance in managing multiple partners for L3 & refurb ops Must have in depth knowledge on back end repair factory and working Must have led a team for Pan India Repair & Refurbishment Key Responsibilities: To manage effectively the L3 & Refurb operation across India at multiple location with multiple partners. To lead team to manage Pan India L3 & Refurb operation with efficiency and quality. To manage cost of repair & speed of repair.Monitor KPI for repair /Refurb factory - Speed & Cost KPIs. To manage spares fulfillment to the refurb /repair factory and ensure proper MSL & stock of spares. To ensure early & efficient return of defective units to Repair /Refurb centre for faster recovery & lower lead time. Monitor total output from each repair partner wrt FG , NTN , BER and BGA rework units. Effectively track KPIs such as TAT, repeat repair, defective trend , productivity per engineer/manpower at each refurb centre and create framework for refurb centre performance benchmarking To effectively create online dashboard to monitor performance of each refurb /repair partner.
Functional Area:IT Software - Telecom Software