Must have handled the L3 repair & refurbishment activity for telecom /DTH Org.
Must have core competance in managing multiple partners for L3 & refurb ops
Must have in depth knowledge on back end repair factory and working
Must have led a team for Pan India Repair & Refurbishment
To manage effectively the L3 & Refurb operation across India at multiple location with multiple partners.
To lead team to manage Pan India L3 & Refurb operation with efficiency and quality.
To manage cost of repair & speed of repair.Monitor KPI for repair /Refurb factory - Speed & Cost KPIs.
To manage spares fulfillment to the refurb /repair factory and ensure proper MSL & stock of spares.
To ensure early & efficient return of defective units to Repair /Refurb centre for faster recovery & lower lead time.
Monitor total output from each repair partner wrt FG , NTN , BER and BGA rework units.
Effectively track KPIs such as TAT, repeat repair, defective trend , productivity per engineer/manpower at each refurb centre and create framework for refurb centre performance benchmarking
To effectively create online dashboard to monitor performance of each refurb /repair partner.